We dispatch orders in 7 working days from the date of order placed by you. In case of return, exchange or refund, the guidelines are mentioned below.
RETURN, EXCHANGE & REFUND GUIDELINES
Returns are accepted only in the case of any manufacturing defect or if the product is received by the customer in a damaged condition.
A return/exchange request should be raised via email quoting the order number, within 72 hours of receiving the product, or else IndieGood will not be liable to accept the return/exchange request.
The email should contain a detailed description of the nature of the concern, and pictures/videos of the product in case of damages or manufacturing defects with the invoice details on the package for a detailed investigation of the damage from our end.
Please ship your return/exchange order to the shipping address communicated to you via email. This tends to vary based on the product. This cost will have to be borne by you. Please note, that should the fault be ours (in case of manufacturing defect), the courier charges will be borne by us.
Please note that we may only process exchanges and returns once you have shipped us the product.
Refunds will be processed within 10 days after receiving the returned goods.
Goods that are without tags will be returned to the customer. We hope it doesn’t come to this, but should the goods returned to us, fail to meet our returns standards, the cost of returning it to you will have to be borne by you.
There will be no refunds, returns or exchanges for products on discount/sale.
A full refund will be provided in case of the item(s) being paid for using credit/debit card and a store credit in case of the payment being made through COD. We must receive the product within a strict period time of 10 days from the delivery date for this purpose.
Goods will only be accepted if they are not washed, used or damaged and are in original packaging.
Replacement of the product would be subjective to the availability of the product at the same time on the website.
You agree and acknowledge IndieGood’s decision in regards to the Return, Exchange and Refund policy which shall be final and binding to you and that you are not entitled to raise claims of any nature once IndieGood has notified you about its decision.
